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17:0517:05, 20 February 2026 Resilience Coffee/2026/02/20 (hist | edit) [797 bytes] Kyle (talk | contribs) (Created page with "Topic ideas: - Systematizing and Dancing with Systems, when are mental models helpful vs a distraction: the map is not the territory - How polished should the fire trucks be? - Vendor side for customer fires - wishful thinking about vendors - multi party incidents - vendor relationship teams - vendor as blame sink - leaders can err in viewing vendors as complicated (lots of cogs) vs complex providers (turing machine) - expertise boundaries - Adapti...")

22:1722:17, 5 February 2026 Resilience Coffee/2026/02/05 (hist | edit) [241 bytes] Kyle (talk | contribs) (Created page with "Topics: * Higginbotham's CHALLENGER * Digital Apollo and autopilot * Normalization of Deviance * ... in Healthcare: https://pmc.ncbi.nlm.nih.gov/articles/PMC2821100/ * Inverse phenomenon https://en.wikipedia.org/wiki/Diffusion_of_innovations") Tag: Visual edit: Switched

15:4315:43, 15 December 2025 Resilience Coffee/2025/12/04 (hist | edit) [611 bytes] Kyle (talk | contribs) (Created page with "- triage when everything is on fire - accepting things you won't take action on - sign of overload - you're always triaging, it just may be implicit - everything is important until you hit a limit - Make the priorities visible - opportunity - law of stretched systems - Going Solid Resilience in ICUs <nowiki>https://ferd.ca/notes/paper-going-solid.html</nowiki> - tipping points - connection to scheduling problems - sharp edge compounds - Getting people...") Tag: Visual edit

03:1603:16, 10 November 2025 Observability (hist | edit) [69 bytes] Kyle (talk | contribs) (Created page with "The ability to infer the internal state of a system from its outputs.")
03:1603:16, 10 November 2025 Incident Command System (hist | edit) [53 bytes] Kyle (talk | contribs) (Created page with "https://en.wikipedia.org/wiki/Incident_Command_System") Tag: Visual edit
03:1403:14, 10 November 2025 Specialists (hist | edit) [56 bytes] Kyle (talk | contribs) (Created page with "Someone with specialized skills for specific situations.")
03:1403:14, 10 November 2025 Generalists (hist | edit) [61 bytes] Kyle (talk | contribs) (Created page with "Someone who has the ability to adapt to different situations.")
03:1303:13, 10 November 2025 Service Level Agreements (hist | edit) [64 bytes] Kyle (talk | contribs) (Created page with "A Service Level Objective that established between entities.")
03:1203:12, 10 November 2025 Sense-making (hist | edit) [33 bytes] Kyle (talk | contribs) (Created page with "Jointly developing understanding.") Tag: Visual edit
03:1203:12, 10 November 2025 Blamelessness (hist | edit) [113 bytes] Kyle (talk | contribs) (Created page with "An approach to Retrospectives where you explore the events that unfolded without judgement of those involved.")
03:1103:11, 10 November 2025 Adaptive capacity (hist | edit) [79 bytes] Kyle (talk | contribs) (Created page with "The ability of a system to respond to changes over time. Category:Concepts")

16:0416:04, 17 October 2025 Resilience Coffee/2025/10/17 (hist | edit) [1,534 bytes] 65.128.85.255 (talk) (Created page with "* transition from managed service to self-hosted, uptime/mttr ** SaaS -> managed -> self-hosted ** Unique per customer ** "Each deploy was an incident" ** "Professional services" -> enterprise billing model, executive sales model, additional staff per customer ** Patching, Helm charts? appliance approach? * Design/systems thinking ** User research ** Human factors ** Huge overlap with RE ** Erika Hall's "Just Enough Research" ** Sheryl Cababa's "Closing the Loop - System...") Tag: Visual edit: Switched