Resilience Coffee/2026/02/20

Topic ideas:

   - Systematizing and Dancing with Systems, when are mental models helpful vs a distraction: the map is not the territory
   - ​How polished should the fire trucks be?
   - Vendor side for customer fires
   - wishful thinking about vendors
   - multi party incidents

- vendor relationship teams - vendor as blame sink - leaders can err in viewing vendors as complicated (lots of cogs) vs complex providers (turing machine) - expertise boundaries - Adaptive vs Technical Challenges https://ncs.uchicago.edu/sites/ncs.uchicago.edu/files/uploads/tools/NCS_PS_Toolkit_DPL_Set_B_TechincalProblems.pdf - Goal alignment between vendor and self - Signal about "important" customers - Chasing the whale vs the long tail, "nice" values, negative space

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