Resilience Coffee/2025/06/05

• Valuation of resilience work
  • How would a "bill" for bad decisions be written?
  • People would dismiss it
  • Commonalities
• Product and Engineering role split over the last decade
  • Single-threaded leadership
  • "With great power comes great responsibility"
• Never Split the Difference
  • That's Right vs You're Right
  • Articulate the empathy to earn trust
• Earning trust with peers and leaders in a new role
• Managing up
• Hubbard How to Measure Anything
  • Loss exceedance curve
  • Tech team - frequency
  • "Business" - impact
  • "What else are you worried about?"
  • Reliability risk was small, but there was a bigger business risk
  • Translate Sharp edge impact to the Blunt edge decision makers
• Tech to drive culture to drive tech
• Correctness - Analytics, and correctness
  • Reduce precision!
  • Meta-science
• "Trust is a combination of predictability and consistency"
  • People find it easier to reason about consistently/reliably failing things
  • Symbiosis, parasitism/commensalism/mutualism
  • Stricter trust may require mutual benefit
  • Trust through inaction - they will do the right thing even if I don't do any thing
  • Entrusting yourself to them vs Trusting them?
• Security reviews more about behaviors and habits than technological controls/policies/procedures
  • Work as done rather than work as imagined
  • "How do you deploy your software?" rather than "How many vulnerabilities do you have?"

> The thieves may be able to follow the design plans and produce a loom. But we are modifying and improving our looms every day. They do not have the expertise gained from the failures it took to produce the original. We need not be concerned. We need only continue as always, making our improvements. > – Kiichiro Toyoda

• https://en.wikipedia.org/wiki/Software_craftsmanship
• Learning Reviews after Forestry Incidents https://ndhadeliver.natlib.govt.nz/delivery/DeliveryManagerServlet?dps_pid=IE30794495